Privacy Policy | Pokhara Weddings

1. Introduction

At Pokhara Weddings, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage our services.

By using our website or contacting us to enquire about or book our services, you consent to the practices described in this policy. We encourage you to read it carefully.

2. Information We Collect

We may collect the following types of personal information:

Contact details: Name, email address, phone number, and mailing address provided through our contact or enquiry forms.
Event details: Wedding or event date, venue preferences, guest count, service requirements, and any special requests you share with us.
Payment information: Transaction references for deposits and payments. We do not store full card or bank account numbers.
Website usage data: Pages visited, time spent on site, browser type, and device information collected via cookies. See our Cookie Policy for details.
Communications: Records of emails, messages, or calls made between you and our team.

3. How We Use Your Information

Your information is used exclusively to provide and improve our services:

To respond to enquiries and provide quotes or proposals
To plan, coordinate, and deliver your wedding or event
To process payments and send booking confirmations
To communicate updates, reminders, and event-related information
To improve our website and service offerings based on user behaviour
To send occasional newsletters or promotions, only with your explicit consent

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Sharing of Information

In order to deliver our services, we may share relevant details with trusted third-party vendors such as venues, caterers, photographers, and decorators. These parties are engaged only as needed to fulfil your event requirements and are not permitted to use your information for any other purpose.

We may also disclose your information if required by Nepali law, court order, or to protect the safety and rights of our clients and staff.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Client records related to completed events are typically retained for five years for accounting and legal compliance.

If you have only made an enquiry without proceeding to a booking, your details are retained for up to 12 months and then securely deleted.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all data transmission. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data, subject to legal obligations
Withdraw consent for marketing communications at any time
Object to the processing of your data in certain circumstances

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites such as venue partners or social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of the page reflects the most recent revision. Continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

For any privacy-related questions or to exercise your rights, please reach out:

Email: pokharawedding@gmail.com
Phone: 061-576554
Address: Mahendrapool, Pokhara, Nepal